As all South African’s are aware, our President has ordered a complete lockdown of the country. We fully support this in the fight to beat the current pandemic.
Unfortunately our online store services do not form part of the essential services approved by the President.
|Toy safety warning 4||0|
|Toy safety warning 5||No|
|Toy safety warning 3||0|
|Toy safety warning 1||For use under adult supervision only. Do not leave babies or children unsupervised.|
|Item Length Measure||CM|
|Min Unit Measure||YEARS|
|Toy safety warning 1||Please remove and discard all packaging materials before giving this product to a child.|
Question : How much will I pay for shipping?
Answer : Shipping is based either on the number of products and the size of the products you purchase or the monetary value of your order. You will see the shipping prices during the check out process before placing your order.
Question : How long will I have to wait for my delivery?
Answer : Hamleys strives to fulfill orders as soon as possible. Under normal circumstances, it takes approximately 2-5 working days from when an order is placed until it is dispatched for delivery. For payment by EFT / deposit, no dispatch occurs until the money has cleared. Our couriers require a further 3-8 working days from date of dispatch. Some deliveries may take longer if your location is far from a Main City Centre.
Should an order be particularly heavy or bulky, an additional working day may be required.
If an item is out of stock, an email notification containing a stock ETA will be sent to you. You will be given the option of either waiting for the item or requesting a refund. Approximate time taken from dispatch to the receipt of goods.
Question : What do I need to present when I accept my delivery?
Answer : You may be requested on delivery to produce your ID and / or credit card for fraud prevention purposes. Also please note that deliveries will only take place during business hours unless special arrangements have been made.
Question : How do I track my order?
Answer : Once Hamleys has dispatched your order, we will send you an email containing the courier tracking number for your order. (We will also include our courier contact details).